Return Policy

Collins Street Boutique Return Policy

At Collins Street Boutique, we’re committed to providing premium quality and customer satisfaction. As a boutique run by a dedicated team, we take pride in every product we offer and want you to feel confident with every purchase. Please read our return policy carefully to understand the conditions under which returns and refunds are accepted.

Important Information

• Money-Back Guarantee: Our money-back guarantee is only valid if the product was damaged during shipping or arrived with missing parts. Due to hygiene reasons, items such as skin-tight clothing, underwear, and opened cosmetics/creams/oils are non-returnable.

• Results Disclaimer: Customer results may differ. While we strive to offer the best products, individual experiences may vary. Please follow the usage instructions provided on the packaging for the best results.

• Return Costs: Please note that we do not offer free returns. Customers are responsible for the shipping costs associated with returning items.

Return Eligibility

If you’re not completely satisfied with your order, you may return it within 30 days of receipt, provided the following conditions are met:

• The order includes all original parts and components, and the packaging is intact.

• The product shows no signs of excessive handling or damage from misuse.

• Hygiene-sensitive items must be thoroughly cleaned before the return process is initiated.

• Any defects must be reported immediately upon receipt of the product.

• The return shipping costs are the responsibility of the customer.

Note: We reserve the right to reject returns if items appear used or are damaged for reasons other than manufacturing defects.

How to Initiate a Return

To begin the return process, please follow these steps:

1. Email us at: csboutiquehelp@gmail.com

2. Include the following details in your email:

   • Order number

   • Reason for the return

   • Photo of the product if there is visible damage

   • Full name and shipping address

3. We will then provide you with the correct return address. Please do not send returns back to the sender's address, as this may result in delays. Wait for our confirmation before shipping your item.

Additional Notes

• Uncollected Parcels: If a parcel is not collected or accepted by the recipient, it will be returned to our supplier. In such cases, a $20 AUD fee will be deducted from your refund (if a refund is initiated).

• Refund Timeline: Due to a high volume of returns, refunds may take up to 20 business days after the item is received and inspected.

• Shipping Origin: Our products are shipped from our overseas warehouse, which may result in longer transit times. If the item is already in transit, cancellations are not possible. Please wait until the item is delivered before initiating a return request.

Cancellation and Refund Process

If you wish to cancel your purchase, please notify us promptly via email. All returns must be sent to our central warehouse at the customer’s expense. Refunds will be processed using the original payment method within 14 days of receiving the returned product, excluding any additional shipping charges.